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Last updated: 28-09-2026
Our refund policy covers refunds for services purchased through our website. If your purchase qualifies, email us within 48 hours of payment. We’ll use the time your email arrives to calculate the refund amount. Some Virohaa services don’t offer refunds.
We count from the time your payment succeeds. We use Dubai time for the payment and your email.
When Your Email Reaches Us | Refund Amount |
Within 24 hours of payment | 90% |
After 24 hours, up to 48 hours | 50% |
After 48 hours | No refund |
If you paid AED 1,000, a request within 24 hours returns AED 900. A request during the next 48 hours returns AED 500.
Email brand@virohaa.com within the applicable window. We use the time your email arrives, even if we reply later.
Payments for SEO, AI search visibility, website work, and Google Ads management are non-refundable. Your proposal states the services you bought and when payments are due.
If you plan to cancel a campaign or project, tell us by email 2 weeks in advance. Work and billing continue until the notice period ends. Cancellation does not refund an earlier payment.
Google Ads spend and other payments made to outside providers follow their own refund rules.
Email us if we charged you twice or billed the wrong amount. Send the invoice or payment receipt so we can check it. We will correct any error we find.
If the work does not match your agreed scope, tell us what is missing. We will check the proposal and the work delivered. This policy does not remove any rights you have under applicable law.
Send your request to brand@virohaa.com. Use the email address you booked with, and put Second Opinion Refund Request in the subject line. If you have your payment receipt, attach it.
We will check when you paid and when we received your email. Then we will confirm the refund amount. Where possible, we will return approved refunds through your original payment method. Your bank or payment provider controls when the money reaches your account.
Please allow 3 business days for us to review your request. If it qualifies, we’ll refund the card or account you paid with within 7 business days. The date it appears in your account depends on your bank.
We may update this page. The policy in place when you paid applies to that purchase, unless the law requires another outcome. The date above shows when we last changed it.
Email brand@virohaa.com about a payment or refund.
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